Refund/Exchange, Order Cancellation, Warranty, Termination of Service, and Out of Stock Policies and Procedures.

Privacy & Security Statement

Personal information provided to the this website may be held, used and disclosed in the following ways :

* to enable to communicate with you for business purposes

* to enable us to provide you, or have provided to you advice and information concerning products and services that we believe may be of interest to you

* to enable us to administer and maintain its records and carry out its required functions.

You have the right under the Privacy Act 1993 to obtain access to and to request correction of any personal information held by us concerning you.
Your information will not be released to anyone outside of peredaviddeer.com and luckystaranch.com.

Copyright

The information contained in this website is owned by, and copyright to the us, unless stated otherwise. Information may only be used as permitted under the Copyright Act 1994. You may not republish any substantial part of the information without the prior written permission of us.
Externally sourced material is copyright to the respective provider.
Links to our pages must clearly reveal that they belong to our site. Representing our pages in subframes is prohibited.
This website is intended to provide general information to the public and the preparation and provision of the information on the website has been made in good faith from sources that are believed to be reliable.

Refund/Exchange Policy

We will refund any portion remaining if and when all adoption items all returned. Please email service at luckystar@tds.com 30 days in advance to any cancellation.

Return merchandise with RMA number to:
PereDavidDeer.com
c/o Five Point Expeditions, LLC
PO Box 278
Chaumont, NY 13622

NOTE: Refunds sent with no RMA number mailed to the post office box   will be returned to sender.

Order Cancellation Policy

Please submit any cancellation via email to luckystar@tds.com, or call on our business phone at 315-649-5519

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Sponsor memberships are a binding contract for the full 12 month period amount. We will cancel any remaining membership months only after material and membership items are returned.

Warranty Policy

Shipping Costs

Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure

Make an online return merchandise authorization (RMA) request. See Return Policy for more details.
30-Day Warranty

All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Manufacturer Warranty

Manufacturers sometimes offer additional warranty for the following products: (…name products here). Customers should contact the manufacturer after warranty expires.

Out of Stock Policy (example)

* The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.

* Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.

* Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.